Gordian Rugs, LLC and our affiliates and subsidiaries (collectively “Gordian Rugs”) are committed to respecting the privacy rights of our customers and all visitors to our websites. This Privacy Policy summarizes what information we collect and how we use it.

Throughout this policy, we may refer to Gordian Rugs as “Gordian Rugs,” “we,” “us” or “our.” When we say “Websites” we mean any of our websites or applications which link to this Privacy Policy and any other microsites or mobile versions of those websites. “Social Media Pages” are the official social media pages we operate on Facebook, Pinterest, Instagram, and other social media platforms. If you have any questions about these definitions or anything else in this policy, email us at [email protected].

This Privacy Policy applies to our Websites, and Social Media Pages and to our communications with you via email.

Information We Collect

We collect various types of information about our customers and Website visitors. In the past 12 months we may have collected:

Location: We use various technologies to learn your precise geographic location, including by collecting your IP address or other device information, which may depend on your device’s settings for location services.

Device Information: When you visit our Website, interact with our Social Media Pages or online ads, or open our emails, we learn about your browser, device type, IP address, internet service provider, and other technical information about your device.

Identifiers: We collect identifiers which include personal information like name, address, email address, phone number, username and password for our Websites, online identifiers, and shipping address and may also include information such as your social media account information.

Payment Information: Your payment details can be collected in connection with an order.

Call, Chat, and Email Records: If you call, chat, or email our customer service agents, we may keep records of those conversations.

Commercial Information: We keep track of the services or products you purchase, your consuming histories or tendencies, and any loyalty program participation information.

Website Interactions: We collect information about your interactions with our Website. This data may then be to troubleshoot customer service issues, to improve site functionality, and to analyze user needs.

Submitted Content: We collect any content you submit to our Website, Social Media Pages, or to us including comments, photos, and reviews.

Profile Information: We may have access to profile details about our customers such as your preferences and website behavior.

Demographic Information/Characteristics of protected classifications: We have access to demographic details about our customers such as birthdate, gender, ZIP code, and other similar details.

Job Applications: If you apply for employment, we have access to the content you provide such as your resume, cover letter, and any information contained therein.

Audio or video information: Our locations may use cameras for asset protection and other operational purposes, such as measuring traffic patterns and protecting and improving our services. You may also share photographs or video with us and we may record customer service communications.

Inferences: We may use any of the above information to draw inferences from these categories of information such as consumer preferences, behavior, and characteristics.

How We Collect Information

We may collect the information described above directly from you, from third parties we partner with, or through cookies or other automated means. The categories of sources we have collected personal information from over the last 12 months include:

You: We collect information directly from you, whenever you: make a purchase; visit our Websites; contact us with questions or comments; upload content; create an account; sign up for communications; participate in our loyalty or rewards programs; respond to a survey; write a review; or use or like our Social Media Pages.

Your Device or Browser: Certain information is automatically collected from your device or browser and analyzed when you visit our Websites, interact with our Social Media Pages or online advertising, or open our emails.

Third Parties: We work with third parties who provide services to us such as payment processors, analytics, delivery partners/carriers, survey providers, data suppliers, advertising companies, or other service providers. Your information may be collected and processed independently in accordance with the third party’s own privacy notices. These third parties share information they have collected with us.

Social Media Platforms: Social media platforms share information with us. You can learn more about how social media platforms collect and use your information by reviewing their privacy policies and settings.

Cookies, Device Identifiers, and Similar Technologies: We use cookies (small data files stored on your device or browser), pixel tags (tiny graphic images embedded in a website or email), and other similar technologies to automatically collect information when you visit our Websites or interact with our emails. Through the use of cookies, we may link information about your interactions with our Websites or emails over time. We also contract with third party advertising or analytics companies to serve you online ads on other websites. These companies use cookies or similar technologies to collect information about your interactions with our Websites and interactions with other websites. These advertising companies may use and share the information gathered to deliver ads more tailored to your interests. We receive aggregate information from these third parties to understand our advertising effectiveness. Any information collected by us or by third parties through the use of cookies or similar technologies may be linked with other information we collect about you.

We will continue to collect personal information from these same sources.

How We Use Collected Information

We may use the information we collect for the following business purposes:

Fulfillment: Fulfilling your orders and other requests, including, but not limited to, processing payments and delivering your purchases.

Advertising: Presenting advertising online and via email, or other communication channels, including through partnerships with social media platforms and internet search engines.

Understanding Our Customers: Analyzing your activity with us (including your interactions with our Websites, Social Media Pages, and emails or other forms of communication), and monitoring the effectiveness of our advertising and communications.

Personalization: Using your preferences and other collected information to personalize our relationship with you, including presenting customized communication, advertising, and experiences on our Websites, emails, and ads on social media.

Communications: Communicating with you about our services and products and responding to your inquiries.

Promotions: Running contests, promotions, and sweepstakes.

Hiring: Recruiting and hiring, including, but not limited to, verifying your eligibility for employment.

Customer Experience and Analytics: Serving content on our Websites and Social Media Pages, developing and analyzing our products, Websites, services, and constantly improving our customers’ experience, including but not limited to, troubleshooting customer service issues and improving site functionality and effectiveness.

Security: Protecting Gordian Rugs and our customers from fraud, security threats, and other illegal or harmful activity.

De-identified data: Creating de-identified and aggregated information, including but not limited to, analyzing general market trends.

Legal Obligations: Complying with legal and regulatory requirements and responding to requests from courts or other government bodies.

How We Share Information with Service Providers and Third Parties and for What Purposes

We may share personal information with third parties for certain business purposes. In the past 12 months we have shared the above categories of personal information with:

Service Providers: We partner with third parties to assist with many aspects of our business, including fulfilling orders, advertising, analyzing your interests and activity on our Websites and Social Media Pages, and helping us communicate with customers. These third parties may provide services related to any of the purposes described in How We Use Collected Information, and we may share with them any

 of the categories of information we collect. Our service providers may only use the personal information we share with them as is necessary to perform their functions, and they are contractually obligated to process the data only in accordance with our instructions and to maintain appropriate security and confidentiality measures.

Third Party Business Partners: We may share your personal information with third parties who provide products or services that may be of interest to you, or who may co-host events or promotions with us. These third parties may use your information for their own marketing purposes or for other purposes disclosed to you at the time your information is collected.

Legal and Safety Obligations: We may access, preserve, and disclose your information to third parties, including, but not limited to, law enforcement officials, government agencies, and private parties if we believe that doing so is required by law or necessary to protect, enforce, or defend the rights, privacy, safety, or property of Gordian Rugs, our customers, or other third parties. We may also disclose your information to third parties if we believe that your actions violate applicable laws, regulations, or our terms of service, or if you provide information that is false or fraudulent.

Mergers and Acquisitions: We may share personal information with third parties in connection with, or during negotiations for, a corporate restructuring, financing, merger, or acquisition of all or a part of our business, or in the event of a sale or transfer of assets, bankruptcy, or other similar event.

De-identified and Aggregate Information: We may share de-identified or aggregate information about our customers with third parties for research, marketing, advertising, or other purposes.

Your Choices and Rights

We respect your privacy and offer you choices related to the personal information you provide to us. To request to access, correct, update, or delete your personal information, or to object to or restrict our processing of your personal information, please email us at [email protected]. We will respond to your request consistent with applicable law.

Please note that certain information is necessary to provide you with the services or products you request from us, and deleting or otherwise restricting this information may affect our ability to provide you with those services or products.

You may also have the right to opt-out of certain uses and disclosures of your personal information. We offer the following choices:

Email Communications: You may opt-out of receiving promotional email communications from us by following the instructions provided in those communications. Please note that even if you opt-out of receiving promotional communications from us, we may still send you non-promotional emails, such as emails about your account or our ongoing business relations.

Social Media: You may manage the information you share with us on our Social Media Pages or limit or opt-out of some of our data collection about you. Please review the privacy settings and policies of the social media platforms you use.

Do Not Track Signals: At this time, we do not respond to browser “do not track” signals or other mechanisms that provide consumers with the ability to exercise choice regarding the collection of personal information about an individual consumer’s online activities over time and across third-party websites or online services.

Cookies: You can manage cookies and similar technologies through your browser settings. To learn more about how to do so, please refer to the “Help” or “Settings” section of your browser.

Please note that opting-out of receiving marketing communications or otherwise restricting our processing of your personal information may affect our ability to provide you with the services or products you request or otherwise affect your experience with Gordian Rugs.

Our Commitment to Data Security

We take the security of your personal information seriously. We implement and maintain appropriate administrative, technical, and physical safeguards to protect the personal information we collect and maintain. However, no security system is impenetrable, and we cannot guarantee the security of our systems 100%. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us at [email protected].

International Data Transfers

Gordian Rugs is based in the United States and the personal information we collect is governed by U.S. law. If you are accessing our Website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. By providing your personal information to us, you understand and consent to the transfer, storage, processing, and use of your personal information in the United States and other countries where we operate.

Children’s Privacy

Our Websites and Social Media Pages are not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16 without obtaining parental consent. If we learn that we have collected personal information from a child under the age of 16 without parental consent, we will take steps to delete that information as soon as possible. If you become aware that a child under the age of 16 has provided us with personal information without parental consent, please contact us at [email protected].

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will post the updated policy on this page and update the “Last Updated” date below. If we make material changes to this Privacy Policy, we will notify you by prominently posting a notice of the changes on our Websites or sending you a notice by email.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at [email protected] or write to us at:

Gordian Rugs, LLC

Attn: Privacy

123 Main Street

Anytown, USA 12345

Last Updated: January 29, 2024